Entity attribute discovery and clustering from online reviews

Abstract

The rapid increase of user-generated content (UGC) is a rich source for reputation management of entities, products, and services. Looking at online product reviews as a concrete example, in reviews, customers usually give opinions on multiple attributes of products, therefore the challenge is to automatically extract and cluster attributes that are mentioned. In this paper, we investigate efficient attribute extraction models using a semi-supervised approach. Specifically, we formulate the attribute extraction issue as a sequence labeling task and design a bootstrapped schema to train the extraction models by leveraging a small quantity of labeled reviews and a larger number of unlabeled reviews. In addition, we propose a clustering By committee (CBC) approach to cluster attributes according to their semantic similarity. Experimental results on real world datasets show that the proposed approach is effective.

Keywords

opinion mining / attribute extraction / attribute clustering

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2014 Higher Education Press and Springer-Verlag Berlin Heidelberg