Quality Management of Financial Shared Service Center in the Digitalization Context: A Case Study of HX Financial Shared Services Center

LIU Junyong; LIU Minghui; SUN Ruiqi

doi:10.3868/s070-007-022-0010-5

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Front. Bus. Res. China ›› 2022, Vol. 16 ›› Issue (2) : 207-224. DOI: 10.3868/s070-007-022-0010-5

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Quality Management of Financial Shared Service Center in the Digitalization Context: A Case Study of HX Financial Shared Services Center

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Abstract

In the digitalization context, a financial shared services center (FSSC) is designed to engage quality management in providing standardized financial shared services and risk control, completing the fundamental financial work, and offering valueadded fina

Keywords

financial shared service center, quality management, digitalization, Grounded Theory (GT)

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LIU Junyong, LIU Minghui, SUN Ruiqi. Quality Management of Financial Shared Service Center in the Digitalization Context: A Case Study of HX Financial Shared Services Center. Front. Bus. Res. China, 2022, 16(2): 207‒224 https://doi.org/10.3868/s070-007-022-0010-5