Informing choices for vehicle pick-up and drop-off zones for persons with mobility disabilities–existing challenges and future needs

Abstract

Persons with disabilities often struggle with accessible transportation. Research has shown that autonomous vehicles are a possible alternative mode of transportation for persons with disabilities. Information on the criteria for the pick-up and drop-off (PUDO) locations is critical for their success. The goals of this study were to identify the challenges for persons with disabilities with current PUDO zones, identify future needs for on-demand and autonomous vehicles, as well as users' comfort level with them. In-person and virtual interviews were conducted with 25 persons with mobility-related disabilities. The interviews contained both open-ended and multiple-choice questions with a focus on accessibility in transportation and autonomous vehicles. Participants reported positive views regarding autonomous vehicles, and their ability to alleviate the challenges with current modes of transportation. However, specific needs were identified for PUDO zones. The past experiences of participants, as well as the uncertainty that they may face in new scenarios influenced their responses and preferences for accessibility of PUDO zones as well as mechanisms for loading and unloading. This work identified several challenges with current PUDO zones and new information that can be used to inform decisions for the selection and criteria of PUDO zones.

Graphical abstract

Keywords

Transportation / Accessibility / Disability / PUDO / Pick-up and drop-off / Autonomous vehicle