ASSESSMENT OF SATISFACTION OF MILITARY PENSIONERSBY SOME TYPES OF MEDICAL AID

Abstract

In modern conditions, the provision of medical care to people of older age groups is an important task of the state. The life expectancy and working ability of our pensioners directly depends on this. Therefore, the study of various aspects of the provision of medical care to military pensioners is relevant and important. To collect information, the questionnaire method was used. The satisfaction of military retirees with dental care was evaluated on the basis of a study of questionnaires specially designed at the Department of Automation of Management of the Medical Service (with military medical statistics) of the Military Medical Academy. The questionnaire contained questions characterizing the criteria of openness, accessibility, comfort of the conditions for the provision of services. Military pensioners had to evaluate their satisfaction with the work of the dental clinic and organizational issues. On the basis of the multidisciplinary clinic of the S. Kirov Military Medical Academy, patients at the dental clinic underwent anonymous questioning. An analysis of the questionnaires of military pensioners who applied for dental care in 2019 was carried out. Data were received on the satisfaction of military pensioners with the medical service provided. The data obtained allow us to conclude that a total of 93% of military pensioners who applied to the Military Medical Academy for dental care are satisfied with the service provided. At the same time, it is necessary to pay attention to such issues as: ensuring the convenience and accessibility of obtaining medical services; the availability of information about the appointment procedure; organization of work of the registry; adjustment of navigation taking into account the age of the contingent (military pensioners).

Keywords

health / military personnel / professional activity / preservation of health / complex of factors / medical care / dental care organizations

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RIGHTS & PERMISSIONS

Petryakhin D.N., Ivanov V.V.