Development of customer feedback systems in management of quality and reliability of cars during operation
V. N Kozlovskiy , R. A Maleev , E. V Polyakova , V. I Korotkov
Izvestiya MGTU MAMI ›› 2014, Vol. 8 ›› Issue (2-1) : 37 -41.
Development of customer feedback systems in management of quality and reliability of cars during operation
The paper presents the results of developing customer feedback systems aiming at the solving a problem of increasing of effectiveness of the quality management of passenger automobiles during their operation.
customer feedback / management system / quality / reliability / automobile
Kozlovskiy V.N., Maleev R.A., Polyakova E.V., Korotkov V.I.
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