Improvement of quality of processing of applications of citizens and organizations to the federal bodies of state power
D. V. Barykin , D. A. Boronnikov , Z. M. Fedulova , I. E Samokhin , S. V. Morozov
Izvestiya MGTU MAMI ›› 2014, Vol. 8 ›› Issue (4-5) : 58 -62.
Improvement of quality of processing of applications of citizens and organizations to the federal bodies of state power
The paper defines the problem and offers recommendations for improving the quality of work with applications of citizens and organizations to the government authorities, developed on the basis of analysis of used schemes of work organization by federal bodies (based on open information sources).
applications of citizens / quality improvement / federal authorities / electronic document management
Barykin D.V., Boronnikov D.A., Fedulova Z.M., Samokhin I.E., Morozov S.V.
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