Telephone consultations (lecture for practitioners)

Konstantin V. Logunov

Russian Family Doctor ›› 2020, Vol. 24 ›› Issue (1) : 15 -22.

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Russian Family Doctor ›› 2020, Vol. 24 ›› Issue (1) : 15 -22. DOI: 10.17816/RFD20424
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Telephone consultations (lecture for practitioners)

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Abstract

The lecture for clinicians discusses over-the-phone medical consulting basic features and analyzes pros and cons of the technology. It formulates main rules for remote communication with consumers of medical services, minimizing the risks for both interacting parties.

Keywords

telephone consultations / remote medical care / telemedicine / general practice

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Konstantin V. Logunov. Telephone consultations (lecture for practitioners). Russian Family Doctor, 2020, 24(1): 15-22 DOI:10.17816/RFD20424

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