Process approach in pharmacy organization management

Abstract

The classification of the pharmacy organization’s fields of activity is substantiated, the typology of pharmacy activity is formed, and the main groups of production processes involved in the process of creating pharmaceutical services and bringing pharmaceutical products to the end consumer are characterized. It was established that process approach is an important quality management principle. Process approach allows you to visualize the entire organization’s work and present its internal environment as a set of interrelated processes. Two directions of pharmacy organization activities are defined as: current activities, during which a finished pharmaceutical product is created, and development activities, aimed at improving the pharmacy organization’s activities. The four groups of processes involved in the creation of pharmaceutical services in one way or another were identified after applying the process approach (main, auxiliary, development processes, management processes). These process groups are characterized and grouped. The main goals — the roles performed in the pharmacy's activities, the result, as well as the final and intermediate consumers of these processes are defined for each of the groups of processes. A process-oriented model of the pharmacy organization management system was developed based on the process approach application. Building a network of processes, presenting each selected process in a visual and easier to understand form, as well as forming and approving a document regulating the algorithm for executing a specific process are included in the model. It is necessary to define the goals of the organization’s activities for the functioning of such a model: identify a set of processes that ensure the activities of a pharmaceutical organization, describe these processes by developing appropriate regulations and procedures, distribute areas of responsibility between performers, and develop a system of indicators and performance evaluation. Process approach is commonly an effective mechanism for influencing a pharmacy organization’s management system. The presented model contributes to improving the quality of pharmaceutical care provided to the population.

Keywords

process approach / standard operating procedure / pharmaceutical retail entity / pharmacy organization / pharmaceutical assistance / pharmaceutical services / quality management system

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