The methods of communication optimization between nurses and disabled in the bureau of medico-social examination

Svetlana Ivanovna Jakovleva; Olesja Petrovna Bugaeva; Marina Gennad'evna Dashina; Elena Petrovna Kochetkova; Evgenij Ivanovich Akimov

doi:10.17816/MSER35806

Medical and Social Expert Evaluation and Rehabilitation ›› 2014, Vol. 17 ›› Issue (2) : 35 -38. DOI: 10.17816/MSER35806

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The methods of communication optimization between nurses and disabled in the bureau of medico-social examination

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Abstract

The following article aims to improve performance and accountability of nurses in the provision ofpublic services of medical and social expertise in the institution for the medical and social expertise. An emphasis on the ethical and deontological rules of interaction with patients (disabled) and their accompanying persons is made. The value of nurses ’ communicative competence in the provision of public services is determined (skills professional communication). The difficulties encountered in the course ofprofessional dialogue between nurses and patients in the offices of general, specialized and expert profile of the Main Office were analysed. The ways to build professional communication of nurses were recommended. An algorithm that promotes optimization, increase the productivity and comfort of professional interaction was advised. The necessity of using professional knowledge and skills for the prevention and resolution of conflicts was justified.

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medical and social assessment / nursing staff / nurses / professional communication / communicative competence / being examined

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Svetlana Ivanovna Jakovleva, Olesja Petrovna Bugaeva, Marina Gennad'evna Dashina, Elena Petrovna Kochetkova, Evgenij Ivanovich Akimov. The methods of communication optimization between nurses and disabled in the bureau of medico-social examination. Medical and Social Expert Evaluation and Rehabilitation, 2014, 17(2): 35-38 DOI:10.17816/MSER35806

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