Efficiency measurement for mixed two-stage nonhomogeneous network processes with shared extra intermediate resources

Abstract

Unreasonable allocation of shared resources reduces the system efficiency and is a considerable operational risk. Sub-processes with insufficient portion of shared resources could not help accomplish complicated tasks, and overstaffing and idle resources will occur in the sub-processes assigned with redundant shared resources. This unfair portion distribution may cause internal contradictions among sub-processes and even lead to the collapsing of the entire system. This study proposes a data-driven, mixed two-stage network data envelopment analysis model. This method aims to reasonably define the allocation portion of shared extra intermediate resources among several nonhomogeneous subsystems and measure the overall system performance. A data set of 58 international hotels is used to test the features of the proposed model.

Keywords

shared resource allocation / mixed two-stage system / data envelopment analysis / efficiency

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