@article{TU Rungting:583, author = {TU Rungting, CHEN Ke, LIN Cheryl C J, }, title = {The dynamic role of “should expectation” in service recovery paradox}, publisher = {Front. Bus. Res. China}, year = {2009}, journal = {Frontiers of Business Research in China}, volume = {3}, number = {4}, eid = {583}, numpages = {15}, pages = {583}, keywords = {will expectation; should expectation; service recovery paradox; customer satisfaction }, url = {https://journal.hep.com.cn/fbr/EN/abstract/article_9283.shtml}, doi = {10.1007/s11782-009-0028-9} }