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Frontiers of Engineering Management
Servitization of manufacturing in the new ICTs era: A survey on operations management
Kangzhou WANG1(), Zhibin JIANG2, Bo PENG1, Hui JING1
1. School of Management, Lanzhou University, Lanzhou 730000, China
2. Antai School of Economics and Management, Shanghai Jiao Tong University, Shanghai 200240, China
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Servitization of manufacturing has become one of the main pathways for transition and upgrade in the manufacturing industry. New information and communication technologies (ICTs), such as the Internet of Things, Big Data, and Cloud Computing have enabled the servitization of manufacturing in terms of value creation, resource management, and supply chain management. This study presents a comprehensive review on the servitization in operations management in the era of new ICTs. A new value chain framework is proposed under the business model that revolves around servitization, which showcases the new activities and ways of implementation in the era of new ICTs. The virtualization, configuration, and evaluation of integrated manufacturing and service resources are analyzed. In particular, the methods used in new ICT-supported resource management platforms are surveyed. Problems in the supply chain management in manufacturing services (including the selection of partners, as well as the coordination, planning, and scheduling among members) are presented. This study concludes with a discussion on state-of-the-art servitization in operations management in the era of new ICTs.

Keywords servitization      service-oriented manufacturing      value chain      resource integration      supply chain      ICT     
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Kangzhou WANG
Zhibin JIANG
Kangzhou WANG,Zhibin JIANG,Bo PENG, et al. Servitization of manufacturing in the new ICTs era: A survey on operations management[J]. Front. Eng, 09 April 2020. [Epub ahead of print] doi: 10.1007/s42524-020-0103-7.
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Fig.1  MS value chain.
Fig.2  MS value chain in the era of new ICTs (the yellow parts denote new activities realized by the new ICTs, whereas the blue parts denote original activities realized by the new ways of implementation).
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